Privacy Policy

Unified Silk Godo Kaisha ("Unified Silk", "we") answers questions about Japanese consumer contract and e-commerce rules, and most of what reaches us is a message from a store owner describing a shop, a subscription or a complaint. This page explains what we do with that information. We handle personal information as a business operator under the Act on the Protection of Personal Information (APPI).

Who is responsible

• Operator: Unified Silk Godo Kaisha, 2-4-17 Korinbo, Kanazawa, Ishikawa 920-0961, Japan.
• Representative: the Representative Director, whose name is given on request (see the Impressum).
• Privacy requests: info@unifiedsilk.com, +81 76-232-4905, or the Contact page.

What reaches us

• Contact form: your name, email address, an optional subject and the message itself.
• Correspondence: whatever you write or say in later emails and calls, including the name of your store and how it operates.
• Documents for a consultation: store terms, the specified commercial transaction disclosure, subscription wording and, now and then, complaint correspondence. A complaint letter often carries a customer's name, order number or email address.
• Site access: the hosting service keeps ordinary access logs (IP address, browser type, page requested). We do not go through them as a routine.
• Browser storage: a single entry recording your cookie choice (see the Cookie Policy).

Why we use it

• To answer your message and work out which consultation, if any, fits what you describe.
• To confirm scope and fee in writing and then carry out the engagement.
• To issue invoices and keep the accounting records that Japanese tax rules require of a company.
• To protect our own position if a question later arises about what was agreed.
• We do not use personal information for any other purpose without telling you first and, where the law requires it, asking for your consent. We send no newsletters, and no marketing mail unless you ask for it.

Your customers' details inside documents you send

If you send complaint correspondence or order records for review, please mask the names, addresses, phone numbers and order numbers that the question does not need. A review of a cancellation demand rarely turns on who the customer is. What does reach us is used only for that engagement, is never added to a contact list, and is returned or deleted as described under “How long we keep it”. You remain responsible for having the right to share the material with us.

Sharing and service providers

• We do not sell personal information and do not pass it to third parties for their own marketing.
• We use ordinary business services for email, file storage and invoicing. They handle data on our instructions, and we supervise them as APPI expects of a business that entrusts handling to others.
• Some of those services may keep data on servers outside Japan. We choose providers that publish their data-protection terms, and we will tell you which country is involved if you ask.
• We disclose information where a law requires it, and otherwise only with your consent.

How long we keep it

• Messages that lead nowhere: deleted within twelve months of our last reply.
• Documents shared for a consultation: deleted or returned within ninety days after the final report or summary is delivered, unless you ask us to keep them.
• Our reports and invoices: kept for seven years, the period Japanese corporate tax rules set for accounting records.
• Cookie-choice entry: stays in your browser until you clear it or change your choice.

Keeping it safe

• Only the person handling your matter opens your documents, and they are held in access-controlled storage rather than a shared folder.
• If a leak occurs that could harm someone's rights, we report it to the Personal Information Protection Commission and tell the people concerned, as APPI requires.

Your rights under APPI

You may ask us to disclose the personal data we hold about you, to correct or add to it, to delete it, or to stop using it or providing it to others, within the limits APPI sets. Write to info@unifiedsilk.com from the address you used before, or use the Contact page. We confirm your identity by replying to that address and aim to answer within fourteen days. We do not charge for ordinary requests.

Cookies and browser storage

At the date below, this site sets no analytics or advertising cookies and loads no tracking tags. The only thing it stores is your cookie choice, in your browser's local storage. If tags are added later, they will load only after you accept them, and this page and the Cookie Policy will be updated first.

Questions and complaints

Write to us first at info@unifiedsilk.com or by post to the address above, and we will look into it. If that does not settle the matter, you may also contact the Personal Information Protection Commission. Last revised: 19 October 2026.